How can we help?

Our contracts are monthly rolling as we believe our service should keep our clients with us and not tying them down to lengthy contracts. We suggest the type of support service required based on your Magento website and we are extremely flexible with our packages.As a support client with visionsharp you get access to our support ticketing system to submit any requests directly to our team of developers, who will respond and react with the necessary urgency.

We value our support clients, and the long relationship we hold with them,very highly and we always ensure any urgent support requests get given the highest priority over other developments.

How does using our support team benefit you?

Making use of our support team can be a huge benefit to you and your Ecommerce business. Below are some of the reasons why.

Priority Support

When you are using the Magento Support Service, you are a priority client and any issues are pushed to the front of the queue, resulting in quicker fixes / developments.

Direct Communication

You can submit support requests directly to our developers through our online ticketing system, and we are just a phone call away if you need to discuss something in person.

Flexibility

Our support contracts are completely flexible. You can increase, decrease or pause your service level anytime, there’s no lengthy commitment and there is unlimited rollover of unused hours.

Performance Testing

Performance testing is essential for ecommerce stores looking to optimise the shopping experience for their customer and may include tests for speed, scalability, customisations and integrations.

Magento Core & Extension Updates

We’ll ensure your website is up to date with all the latest Magento upgrades including security fixes, bug fixes, performance improvements and new features.

Dedicated Team

With our Magento Support Service you’ll have your own dedicated team of Magento Developers you can rely on to keep your ecommerce website growing.

Some of our Magento clients