Web Support & Website Maintenance Services

When you are using the Visionsharp support service, you are a priority client and any issues are pushed to the front of the queue, resulting in quicker fixes / developments.

Using the support service ultimately means you have your own dedicated development and support team which can be used as you wish to keep your Ecommerce website up and running.

Our team of developers automatically update patches, plugins and versions on your website to ensure security is up to date.

A huge benefit to being on our support package is that you have access to our ticketing system. You can submit any bugs, fixes or new features that are required. Our developers pick these up directly and respond to all tickets.

If you have any questions or issues, we are simply a phone call away and are more than happy to assist over the phone. It is often quicker to explain issues or new features over the phone and we are happy to assist.

Our team integrate third party tools to send alerts if your website goes down. We then immediately look into the issue and fix this to ensure there is minimal downtime.

There could be times where an attacker tries to deface your site or steal important information. If they are successful in breaching an account, they could lock you out of the site. If your site is backed up, you can regain control and change your credentials to lock the attacker out.

It is necessary to apply updates to your site, however, sometimes, these can cause something to go wrong. If your website is backed up automatically, this will give you an up-to-date copy which you can use to restore your website.

Websites can become infected with malware, and a lot of websites are vulnerable to this. Attackers are highly sophisticated in their techniques to look for website vulnerabilities, however having a readily available backup will help to quickly get your website clean.

In the rare instances that a disaster occurs, such as a building fire or flood, this could lead to data being lost. However, having a back-up which is automatic and regular will allow you to restore vital data and will save you time.

Sometimes, mistakes happen, and you may delete an important file from your website or change something which leads to reduced website functionality. Whilst you could try and identify and solve the issue, this is very time-consuming. The easiest way to resolve these errors would be to have a back-up version.

The safest way to make a large change to your website, is through first using a testing version called a testing site. If you already have a back-up website, it makes creating a staging website a lot easier.