Website Support | Hosting & Web Support Service Manchester

Your reliable and responsive support team.

Our team are an extension to your business. We pride ourselves on supporting our clients using our reliable and experienced team to provide a high quality support service. We take the weight off your shoulders and ensure the critical tasks such as plugin and website version updates are also taken care of.

We love to use all of years of experience to suggest the best and most effective solutions to improve your website from both a functional point of view and a user point of view. We value our support clients, and the long relationship we hold with them, very highly and we always ensure any urgent support requests get given the highest priority over other developments.

If you are looking for a web team to assist with the upkeep and maintenance of your website, feel free to contact us today.

How does using our support team benefit you?

Making use of our support team can be a huge benefit to you and your business. Below are some of the reasons why.

Priority Support

When you are using the Visionsharp support service, you are a priority client and any issues are pushed to the front of the queue, resulting in quicker fixes / developments.

Dedicated Team

Using the support service ultimately means you have your own dedicated development and support team which can be used as you wish to keep your Ecommerce website up and running.

Security Updates

Our team of developers automatically update patches, plugins and versions on your website to ensure security is up to date.

Support Ticketing System

A huge benefit to being on our support package is that you have access to our ticketing system. You can submit any bugs, fixes or new features that are required. Our developers pick these up directly and respond to all tickets.

Phone Call Support

If you have any questions or issues, we are simply a phone call away and are more than happy to assist over the phone. It is often quicker to explain issues or new features over the phone and we are happy to assist.

Uptime Management

Our team integrate third party tools to send alerts if your website goes down. We then immediately look into the issue and fix this to ensure there is minimal downtime.

Flexible Payment Terms To Suit Your Business.

Our contracts are monthly rolling as we believe our service should keep our clients with us and not tying them down to lengthy contracts. We suggest the type of support service required based on your website and we are extremely flexible with our packages.

We work with you to build the best support package for your business, to allow you to flourish. Our team are a support arm for all of your web design and development requirements, without the heavy cost of recruiting employees.

Website Support and the importance of website back-ups

We understand how important the website is to your business operations, and that’s why our comprehensive Website Support Services include a comprehensive approach to website back-ups. Some of the benefits of these are listed below.

Hacker Protection

There could be times where an attacker tries to deface your site or steal important information. If they are successful in breaching an account, they could lock you out of the site. If your site is backed up, you can regain control and change your credentials to lock the attacker out.

Protection from Harmful Updates

It is necessary to apply updates to your site, however, sometimes, these can cause something to go wrong. If your website is backed up automatically, this will give you an up-to-date copy which you can use to restore your website.

Virus & Malware Protection

Websites can become infected with malware, and a lot of websites are vulnerable to this. Attackers are highly sophisticated in their techniques to look for website vulnerabilities, however having a readily available backup will help to quickly get your website clean.

Disaster Recovery - data won't be lost

In the rare instances that a disaster occurs, such as a building fire or flood, this could lead to data being lost. However, having a back-up which is automatic and regular will allow you to restore vital data and will save you time.

Guard Against Human Error

Sometimes, mistakes happen, and you may delete an important file from your website or change something which leads to reduced website functionality. Whilst you could try and identify and solve the issue, this is very time-consuming. The easiest way to resolve these errors would be to have a back-up version.

Staging Environment Accuracy

The safest way to make a large change to your website, is through first using a testing version called a testing site. If you already have a back-up website, it makes creating a staging website a lot easier.

Some of our clients.