We specialise in AI integrations to power your business forward

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Direct Support from the People Who Run VisionSharp

When you need website support, you work directly with the agency owners and our development team. We get to know how your site works, what matters to your business and which issues need attention first.

Raise a request through our ticketing system or talk it through with us by phone. We respond promptly, keep you informed and track all time spent on your support work. You can see what has been done and discuss what should happen next without chasing a faceless support desk.

visionsharp team

Why Our Website Maintenance Services Are Right for Your Business

Making use of our website maintenance and support team offers real benefits for your business. Below are just some of the reasons our clients choose us.

Priority Website Support

When you are using the Visionsharp support service, you are a priority client and any issues are pushed to the front of the queue, resulting in quicker fixes / developments.

Dedicated Web Maintenance Team

Using the support service ultimately means you have your own dedicated development and support team which can be used as you wish to keep your Ecommerce website up and running.

Website Security Updates

Our team of developers automatically update patches, plugins and versions on your website to ensure security is up to date.

Website Maintenance Ticketing System

A huge benefit to being on our website maintenance package is that you have access to our ticketing system. You can submit any bugs, fixes or new features that are required. Our developers pick these up directly and respond to all tickets.

Website Maintenance Phone Call Support

If you have any questions or issues, we are simply a phone call away and are more than happy to assist over the phone. It is often quicker to explain issues or new features over the phone and we are happy to assist.

Website Maintenance Uptime Management

Our team integrate third party tools to send alerts if your website goes down. We then immediately look into the issue and fix this to ensure there is minimal downtime.

VisionSharp founders Jon and Adam in their Manchester office

Flexible Website Support, Agreed Around Your Needs

There is no one-size-fits-all price. We review your website, platform and support needs with you, then agree the work and pricing that fit. This may include updates, monitoring, backups, technical fixes or ongoing improvements, depending on your site.

Our support runs on flexible 30-day contracts. Every task is tracked against the time spent, so you have a clear view of the work carried out. You deal directly with the agency owners and receive straightforward updates and a prompt response when you need help.

Tell us about your website and the kind of support you need. We will talk through the scope and give you a tailored quote.

Discuss Your Support Needs

Flexible website maintenance & support

Website maintenance, fixes and improvements.

A flexible support plan for the day-to-day care of your website, technical fixes and ongoing improvements. We agree what is included for your site, then give you direct access to the people who do the work.

01 / MAINTAIN

Website updates, backups and monitoring

We can handle platform, plugin and theme updates, backups, security monitoring and performance checks where they fit your site. You know what is covered before work begins.

02 / FIX

Technical fixes and troubleshooting

A broken feature, a plugin conflict or an awkward technical issue? We investigate, explain the options and carry out the agreed fix, rather than leaving you to chase different suppliers.

03 / DEVELOP

Website improvements and new features

Support is not only for emergencies. Bring us the changes, features or performance improvements on your list and we will help prioritise them around your time and budget.

04 / SUPPORT

Direct support with tracked time

Raise a ticket or talk to us by phone. You work directly with the agency owners and development team, get a prompt response and can see the time tracked against your requests.

05 / ECOMMERCE

Ecommerce website improvement

Put over 12 years of our web-development experience to work on your ecommerce website. We can review product journeys, checkout, performance and integrations with you, then agree practical improvements for your store.

06 / FLEXIBILITY

Rollover support hours and planning

Unused support hours roll over into your next support period. We track time used and help you decide which fixes or improvements to tackle next, so quieter months still contribute to your priorities.

Flexible 30-day website support.

Tell us what you need. We will agree priorities, tailor the price and work on flexible 30-day contracts.

Discuss your support needs

Website Backups and Recovery Support

A backup is a recovery tool, not a guarantee against attacks or downtime. We agree a backup schedule and recovery approach suited to your site. The examples below show how a current copy can help when updates, mistakes or security incidents cause problems.

Recovery after a security incident

Backups do not stop an attack, but a recent clean copy can help restore the site if files or content are compromised. We investigate the cause and agree the recovery work needed.

Rollback when updates go wrong

Platform, theme or plugin updates can occasionally conflict with a site. A recent backup gives us a recovery point while we investigate and fix the cause.

Restoring after malware

If malware affects your website, a clean backup may help restore content while the underlying vulnerability is investigated and fixed. The response depends on the incident and the backups available.

Recovery after major disruption

If hosting or infrastructure failure disrupts your website, a recent backup may help restore content or functionality. The amount recoverable depends on the backup schedule and the incident.

Recovering deleted content

If a file or page is accidentally removed, a recent backup may allow it to be restored without rebuilding it from scratch.

Safer testing before major changes

A current copy of your website makes it easier to test larger updates on a staging site before release, reducing the risk of unexpected changes on the live site.

Support for Business-Critical Websites

If your site brings in enquiries, processes orders or supports daily operations, technical problems need a clear route to resolution. We provide ongoing development capacity and practical advice without requiring you to build an in-house web team.

We support content-managed websites, ecommerce stores and bespoke web applications. Tell us how your site is used, what is causing friction and what you want to improve; we will agree a support scope around those priorities.

VisionSharp ecommerce website development team planning an online store project

Some of our website support clients.

See our monthly WooCommerce support and maintenance work for Robert Andrew, including ongoing technical care and controlled improvements.

Robert Andrew Low-Carb Sourdough website
MONTHLY WOOCOMMERCE SUPPORT

Robert Andrew

A long-term technical partner for a growing low-carb bakery, keeping its WooCommerce store maintained while products, promotions and customer needs evolve.

  • Planned updates and technical troubleshooting
  • Controlled testing and release of improvements
  • Ongoing development for shopping journeys and campaigns

Explore the support partnership

1838 Wallcoverings
Performance & ecommerce

1838 Wallcoverings

A WooCommerce theme rebuild to address slow loading and high server usage, improve shopping journeys and update plugins while retaining customer, order and product data.

View case study

Arvia
WordPress & integrations

Arvia

Flexible WordPress content blocks, video delivery and Goldvision CRM integration, giving the team more control over content and website enquiries.

View case study

Lanyon Bowdler
Ongoing technical support

Lanyon Bowdler

Following a move from Laravel to WordPress, continued support covers technical improvements, SEO requests, maintenance, security and future development.

View case study

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Website Maintenance FAQs

Answers to common questions about our flexible website maintenance and support. We agree the scope and price around your site.

It depends on your website. Support can include platform and plugin updates, backups, security and performance checks, technical fixes, and agreed development time. We review your site, set priorities and confirm exactly what is covered before support starts. All support time is tracked.

Yes. We support WordPress business sites and WooCommerce stores. Core, theme and plugin updates, backups, security checks, fixes and improvements can be included where relevant. We agree the scope around your site rather than applying one standard package.

We agree a schedule for routine updates, backups and checks based on your website and the work covered. You can raise issues through our ticketing system or by phone; we respond promptly and prioritise urgent problems. Support runs on flexible 30-day contracts.

Yes. We support ecommerce websites, including WooCommerce and other platforms, and can help with checkout issues, integrations, performance and ongoing development. We agree the scope around your store and priorities.

Raise the issue by ticket or phone. Our developers investigate, explain the options and keep you updated. The fix is prioritised and tracked under the support scope agreed with you; backups can provide a recovery point where applicable.

Not necessarily. A healthy site can still benefit from agreed updates, backups and checks, but the level of support should reflect its complexity and importance to your business. We can discuss a suitable scope without pushing a preset package.